About us:

Debt collection is broken. Every year, 77 Million Americans have experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We deploy technology, machine learning, and data science to innovate and optimize how debt is collected. Come join our team and disrupt a multi-billion dollar industry that’s been waiting for change.

Position: Client Success Specialist

Client Success Specialist is an early-career position for a self-motivated, organized, resourceful, tech savvy, and detail oriented candidate with strong written & verbal communications skills who is interested in working in a client facing role. This individual must possess a “can do” attitude and the ability to balance multiple priorities in a fast-paced, growing, and think on their feet environment.

We are positioning this team to serve as a strategic business partner to our clients, facilitating not just their happiness but ongoing success in working with TrueAccord. This role is well positioned to grow in responsibility and impact on at a high-growth organization. Great effort and success will be rewarded with opportunities to grow into a Client Success Manager.

Job Requirements:

  • Ability to own processes for assessing, investigating, and managing key client requests with little oversight

  • Ability to own the management of TrueAccord’s SMB / mid-market clients

  • Capable of managing various recurring client responsibilities, such as client reporting and audit requests, in a timely and well-coordinated manner

  • Demonstrates the required competency and drive to collaborate on internal projects (build out of documentation, implementation of tools, etc.)

  • Passionate and drive to learn on the job from other team members and “doing”

  • Must demonstrate collaboration within the team and across the organization.

  • Strong time management skills and ability to balance multiple deliverables

  • Drive to develop a strong grasp of the debt collection process and industry guidelines

Primary Responsibilities:

  • Drive relationship management and communications with TrueAccord’s customers, including: onboarding, maintenance, and success

  • Partner with senior team members in the management of our largest and most strategic clients with a dedicated can-do attitude

  • Build and maintain relationships with clients, helping to educate and enable their ability to realize the full value of working with TrueAccord

Secondary Responsibilities:

  • Interpret data and insights from TrueAccord’s services and platform to provide guidance for customers

  • Drive cross-departmental internal projects around developing / improving processes, building or implementing tools, creating IP, etc.

  • Serve as the liaison between TrueAccord’s operations / collections and client services team, seeking to improve processes and working relationships

  • Proactively track and report on customer metrics

  • Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

Desired Skills & Experience:

  • 2-4 years of *post* college professional experience

  • 1 year of customer service and / or account management experience

  • Ideally 1 year of working for a software / technology company

  • Understanding of the importance of customer service delivery, how it impacts clients

  • Professional temperament and excellent interpersonal skills

  • Exposure to project management or client onboarding

  • Ability to learn how to translate data into business insights

  • Awesome communication, presentation, and problem-solving abilities

  • Prefer past experience to be with a high-growth technology company, open to evaluating transferable skills and applicants with a big desire to learn

Benefits:

  • Work with talented and motivated people in a fast paced environment

  • Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance

  • Unlimited PTO

  • Transportation benefits

  • Team lunches and weekly happy hour