About us:

Debt collection is broken. Every year, 77 Million Americans have experiences with the collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We deploy technology, machine learning, and data science to innovate and optimize how debt is collected. Come join our team and disrupt a multi-billion dollar industry that’s been waiting for change.

About you:

Do you want to feel that you're making a real difference in the world and in people's lives? TrueAccord is the place to do that.

  • You are a multi-tasker extraordinaire; injecting order into chaotic environments is a known strength of yours

  • You think people are inherently good but may at times need help with making sound choices

  • You are a creative, “can do” problem solver who also does not hesitate to insist on their opinion and push back to management when appropriate

Position: Customer Success Manager

TrueAccord is seeking an experienced Customer Success Manager to join our growing team. This position serves a critical function for TrueAccord as you are responsible for managing the relationship with our most important accounts, which include some of the world’s largest financial institutions.

We are growing this team to serve as a strategic business partner to customers, facilitating not just their happiness but on-going success in working with TrueAccord. We are seeking ambitious candidates who are excited about the opportunity to help grow the team and take on a leadership role.

*This is a not a sales role or quota carrying role.*

Job Requirements:

  • Responsible for managing the daily tasks and strategic growth of TrueAccord’s clients

  • Exceed customer needs through proactive account management and diligent communication

  • Drive and implement scalable processes / procedures within the CS department

  • Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision.

  • Strong sense of accountability for job function and expectations.

  • Demonstrates the required competency to drive internal projects (build out of documentation, implementation of tools, etc.)

  • Communicate openly and honestly

  • Must demonstrate collaboration within the team and across the organization

  • Drive to develop a strong grasp of the debt collection process and industry guidelines.

Primary Responsibilities:

  • Drive relationship management, communications, and overall success for TrueAccord’s enterprise clients

  • Partner with TrueAccord and the client’s leadership to drive strategic initiative

  • Build and maintain relationships with clients, helping to educate and enable their ability to realize the full value of working with TrueAccord

  • Interpret data and insights from TrueAccord’s services and platform to provide consultative guidance for clients

  • Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord.

Secondary Responsibilities:

  • Proactively track and report on key performance metrics.

  • Coach and mentor junior and less tenured team members

  • Play a role in providing product feedback.

  • Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!

Desired Skills & Experience:

  • 4-7 years of professional experience

  • 3+ years of client service and / or account management experience

  • 2+ years of working for a software / technology company

  • Demonstrable experience engaging client’s as stakeholders on business relationships.

  • Professional temperament and excellent interpersonal skills.

  • Ability to translate data into business insights.

  • Awesome communication, presentation, and problem solving abilities.

  • Major bonus if candidate has client success or account management at a high-growth technology company, ideally in the FinTech space